Contact & support
Need help with your account, a study resource, or a question explanation? Email our support inbox. Choose the topic below so your message includes the details needed to investigate.
Email support
support@miloprep.comAll enquiries go to this inbox. The links below open your email app with a subject filled in. You can also copy the address into your preferred email service.
Account access & technical help
If you cannot sign in, a lesson will not load, or practice is behaving unexpectedly, include your account email, the page or feature, and what you expected to happen. Tell us your exam and the steps that led to the problem so we can follow the same path.
For display or playback problems, your browser, device, and a screenshot of the error are helpful. Remove personal information from screenshots and never send a password or sign-in code.
Plans, payments & cancellation
Paid checkout and subscription management take place in the app. Sign in to review your subscription, or compare plans before upgrading. If you need help with a charge, include your account email, plan, charge date, and receipt or invoice reference. Do not send full payment-card details.
Cancelling renewal keeps paid access available through the period already purchased. The Terms of Use explain refund handling. A Free account has no subscription charge to cancel.
Question feedback & content corrections
Let us know if an answer seems incorrect, an explanation is hard to follow, or an exam guide appears out of date. You do not need to solve the problem before reporting it.
- Include the page URL or question identifier and your exam, section, part, or level.
- Quote the sentence, answer choice, or calculation that needs attention.
- Explain your reasoning, or tell us where you got stuck.
- For a format or rule change, add the official source link and the relevant exam window or region if known.
Send a content correction. Read our methodology for more about sources and original practice.
Privacy & employer enquiries
Privacy or account data
Describe the data question or request and identify the relevant account. See our Privacy Policy for information about data handling.
Study support for a team
Tell us your organization, the exams your team is preparing for, the number of learners, and your timing. Team billing is not currently available; we can discuss your requirements.
Useful next steps
Our FAQ covers free access, study materials, and subscriptions. For exam registration, eligibility decisions, or appointment changes, contact your awarding body or exam provider directly. Our support channel is email; we do not offer phone support.
If you are ready to study, you can create an account directly. No support request is needed.