Skip to content

Frequently asked questions

Find out what you can study, what your free account includes, how Premium works, and where to get help. For the format and requirements of a specific exam, follow its guide below.

Getting started

What does MiloPrep include?

MiloPrep combines video lessons, written study materials, review tools, and targeted practice. You can learn a concept, apply it in questions, read the explanation, and use your results to choose what to study next. Material access and advanced features depend on your exam and plan.

Explore the study system
Which exams can I prepare for?

Our libraries cover CPA, CFA, EA, CAIA, FRM, CMA, CIA, and CFP. One account works across all 8 exams, and each paid plan covers one of them. Each library follows its own topics and exam structure, so the same account does not mean every exam uses the same questions or practice formats.

Choose your exam guide
What can I try without an account?

You can read exam guides and answer sample questions with explanations on this site without signing up. Use those samples to see how the practice and feedback work. They are a preview of the study experience, rather than a full mock exam or a saved account practice session.

Try sample questions
How do I get the PDF practice packs?

Open the PDF directory, choose your exam and pack, and request delivery by email. The packs contain practice questions with answers and explanations for offline review. You can choose an individual pack or an available exam bundle from the directory.

Browse the free PDF packs

Free accounts & Premium plans

How many questions does the Free plan include?

The Free plan includes 100 questions in total, with daily limits and basic progress tracking. The account stays free forever, with no subscription charge and no payment card required. You can keep using the Free plan after the included Premium trial ends.

See the Free plan
How is the Premium trial different from the Free plan?

A new account includes a 5-day Premium trial so you can explore additional study features. The trial is temporary; your Free account is ongoing. When the trial ends, you retain the Free plan allowance and basic progress tracking. Continued access to mock exams and weakness analysis requires Premium.

Are all lessons and study tools available for free?

Free material access varies by exam. The full study toolkit includes video, lessons, flashcards, compact references, worked examples, mock exams, and study analysis, but creating a Free account does not unlock every resource indefinitely. Compare the plans to see which features need Premium after the trial.

Compare material and practice access
What is the difference between Monthly and Quarterly?

Paid pricing is Monthly at $39 / month and Quarterly at $79 / 3 months. Both plans provide the same Premium access to one exam, and studying another exam is a separate plan at the same price. The difference is the billing period and effective monthly cost. Choose a plan in the app when you are ready to upgrade.

Compare paid plans
What happens when I cancel a paid subscription?

Cancelling renewal lets you keep paid access until the end of the period already purchased. Manage your subscription in the app. If you need help locating a charge or managing renewal, contact support with your account email and receipt reference. Refund handling is explained in the Terms of Use.

Get billing help

Study materials & practice

How should I use the different study materials?

Begin with a lesson or video for a topic you do not understand. Use a worked example to see the method, then attempt questions without looking at the answer. After reviewing feedback, use flashcards or a reference sheet for ideas you need to remember and revisit the lesson when the reasoning is still unclear.

Read our study approach
How are questions tailored to my exam?

Practice is organized by exam, section or level, and topic. Questions test different skills, including recall, calculations, scenario interpretation, and common mistakes. Cases, simulations, or written responses appear where relevant to the exam. Formats, difficulty controls, and available filters vary by library.

See how questions are designed
Will I ever see the same question again?

Practice prioritizes questions you have not seen, but repeats can return when a question pool is exhausted or when you revisit material for review. Repeating a question can help reinforce a method; use another example to check that you understand the reasoning as well as the answer.

Are these official exam questions?

No. Our questions are independently authored practice material. MiloPrep is not affiliated with, endorsed by, or sponsored by the awarding bodies whose exams we cover. Exam-format facts are linked to official sources; our explanations and study recommendations are editorial content.

Read about sources and authorship
Is an AI study assistant available?

A conversational AI study assistant is planned and is not live today. Current preparation includes lessons, video, study materials, questions, and explanations. Choose your plan based on the features currently available, rather than a future roadmap capability.

Account help & corrections

Where do I sign in to study or manage my account?

Sign in to the product app using the account you created. The app is where you study, view your progress, and manage a paid subscription. If you cannot access it, contact support with your account email and the error you see. Never send your password or sign-in code.

Sign in to your account
What if an answer or exam fact looks wrong?

Send the page URL or question identifier, your exam and section or level, and the part you think needs checking. Explain your reasoning or where you got stuck. For a format or rule change, include the current official source if available. You can report unclear wording even without knowing the correct answer.

Report a content issue
Can you register me for my exam or confirm my eligibility?

Exam registration, eligibility decisions, and appointments are handled by the awarding body or its exam provider. Our guides and source links can help you understand the route, but a study account does not register you for an exam. Confirm requirements directly with the responsible organization.

Find your exam guide and official sources
Can my employer arrange accounts for a team?

Team billing is not currently available. Email support@miloprep.com with your organization, the number of learners, the exams they are preparing for, and your timing. We can discuss the requirements before any commercial arrangement is confirmed.

Contact us about a team

Looking for your exam's format or requirements?

Each guide covers the relevant exam structure, preparation resources, and official source links. Check the source notes for the level, section, window, or region you plan to sit.

Still need a hand?

Our support page explains what to include for account help, billing questions, and content feedback.

Contact support